Charity CRM

SupporterHub purpose built Charity CRM Software is designed in Australia specifically for not-for-profits; that takes your bulky, unmanageable donor database consisting of multiple spreadsheets or different systems and consolidates them into one centralised location. Having all your data in the one system empowers you to leverage our Business Intelligence feature to make informed decisions leveraging data insights instead of guessing.

How SupporterHub's Charity CRM tool will help you!

  • CRM Platform
  • Supporters & Volunteers
  • Task & Opportunity Management
  • Email & SMS
  • Fundraising Features

Charity CRM
+ Easily import your existing contacts, donors and the historical data attached into one database. + Create tasks, notifications, opportunities, reminders and notes to donors profiles. + Integrate with bookkeeping tools such as Xero. + Scale up and down the number of users and licences within your organisation as needed.

Supporters, Volunteer & Members
+ Our Charity CRM is built specifically with not-for-profits in mind.
+ Easily manage your donors, volunteers and members all in one place with the ability to create your own custom fields. You can keep track of all their details, birthdates, and relation to family members as well as individual customer fields and notes. + You can also segment and track their communication preferences and membership programs within their profiles.

Charity CRM Task & Opportunity Management
+ Set up automated and manual tasks for team members based on your supporter’s behaviour. The team can manage their tasks through a calendar or list view, set reminders, and re-assign tasks to other team members. + Track all your major fundraising, grant or project opportunities through the different stages of completion.

Email & SMS
+ With contacts and email addresses all saved in the one area, you can set up email campaigns in minutes. + No need to refer back to endless email lists, all of your contacts are saved and managed from the SupporterHub Charity CRM. + With dynamic flags, you can customise your audience for each communication you send.

Fundraising Features
+ The CRM is automatically integrated with all of the fundraising modules, making it easy to track all of the touch points the supporter has with your organisation. + Each donation, ticket purchase or other financial transaction through the platform will automatically be tracked in the activity stream on the supporter’s profile.

Frequently Asked Questions

Creating your first CRM page and have some questions? No worries, here are the most frequently asked questions people ask!

How do not-for-profits use a CRM?

Not-for-profits should use a CRM as a central location to manage donors, contacts and all of their supporters. This makes it easier to manage by various team members over time. A nonprofit CRM will help your organisation understand your donors and build a better relationship with them.
Using SupporterHub’s CRM will provide you with automated workflows which will enable your team to spend more time on other tasks such as creating marketing campaigns.

What is the benefit of investing in a CRM?

Having a CRM will assist with increased donor retention and donor lifetime value. A CRM will help you engage your donors and keep them informed about how your nonprofit goals are going. It is a lot easier and more cost effective to nurture an existing donor than to find a brand new donor and motivate them to donate to your cause.

How will a CRM help with fundraising?

Having a profile for each donor and additional information specific to each attached to their account will help you send personalised communications which in turn will make your donors feel more valued and important. This encourages engagement, loyalty and donor retention.

Is SupporterHub's CRM software suitable for Australian charities?

Yes, SupporterHub’s CRM software is specifically designed for Australian charities, providing tools that meet the unique needs of not-for-profits in managing donor records, fundraising, and stakeholder communications.

How can charities use SupporterHub to enhance their fundraising efforts?

Charities can enhance fundraising efforts with SupporterHub by utilising personalised communication via tools such as our integrated email marketing, segment your database to target relevant supporters, tracking donor engagement, and leveraging data insights to create targeted fundraising campaigns.

Does Supporterhub offer fundraising features integrated with the CRM?

Yes, SupporterHub delivers numerous fundraising features part of the platform, such as Donation/Appeal Pages, Events & Ticketing, Peer to Peer Fundraising, Digital Raffles and Digital Auctions that are all integrated with your CRM to streamline supporter and donor management. Let SupporterHub take your supporter management and fundraising to the next level!

Can I get support using the system when needed?

Yes, 100%, we are known for our personal and responsive customer service. We believe having access to humans to complement technology is a key differentiator our customers love.

Secure & reliable payment processing.

With fraud protection and PCI compliance, SupporterHub’s payment processing solutions ensure that online donations are processed quickly, reliably and securely.

Database Management.

Create an individual supporter profile for every supporter to capture the history of their relationship with your organisation and schedule tasks and opportunities for your team to personalise their experience with your organisation.

Reporting & Analytics

Managing your database has never been easier, with the ability to run reports on multiple cross-sections of your CRM. You can run reports across the entire CRM database to assist you with generating mailing lists, segments of users, as well as recent behaviours.

Why Fundraisers Love SupporterHub

"SupporterHub has been a huge gamechanger for us! The support from the team is better than anything we've known. We can talk to supporters more appropriately and our systems are much more efficient"

"From setting up the back end, integrating with the website, data transfer and utilising Supporterhub capacity to its fullest potential, we know that the platform will help Project Kindness grow to its maximum capacity"

"SupporterHub enables our network of shelters and our central head office to manage all communications, donor records, fundraising and stakeholder records all in one place. SupporterHub is user-friendly, reliable and built with the not-for-profit as the focus client"

No Long Term Contracts, Cancel Anytime!

Give your donors peace of mind knowing their donations and supporter information are completely secure through the SupporterHub platform.

SupporterHub’s CRM tool is part of the SupporterHub platform $149AUD Monthly

  • CRM & Donation Pages
  • Events & Memberships
  • Silent Auctions & Digital Raffles
  • Email Marketing & SMS